Question 1

What is Private Flight?

Accepted Answer

A catering procurement and management tool for the aviation industry. Private Flight delivers 24-hour global support with extensive knowledge and experience, assisting with consistency of service and cost control in inflight catering management.

Question 2

Who are Private Flight’s clients?

Accepted Answer

Private Flight serves private aircraft operators such as charter and management companies, private airlines, private companies, aircraft owners, royals, governments, cargo companies, and military forces.

Question 3

Who are the partners of Private Flight?

Accepted Answer

Private Flight works with over 2,000 specialized VIP in-flight catering providers in more than 175 countries, including airline catering companies, VIP caterers, hotels, and restaurants.

Question 4

What is VIP in-flight catering?

Accepted Answer

It is a high level of inflight catering service comparable to fine dining restaurants or private estates, ensuring cabin crew can meet and exceed VIP guest expectations.

Question 5

How does Private Flight differ from a catering company?

Accepted Answer

Private Flight does not produce or prepare food. Instead, it provides software and support to help clients source and deliver VIP in-flight catering through a global network of 2,000+ partners in 175+ countries.

Question 6

Does Private Flight operate aircraft?

Accepted Answer

No. Private Flight is not an airline. It develops innovative software to provide a comprehensive inflight catering management solution worldwide.

Question 7

What is the inflight catering revolution?

Accepted Answer

It is a new global catering ecosystem created by Private Flight, shifting the industry from manual processes to an automated, transparent, web-based approach.

Question 8

What is the purpose of Private Flight?

Accepted Answer

Private Flight's mission is to enhance the VIP travel experience by simplifying catering processes with advanced technology, ensuring transparency, cost control, and efficiency in private aviation catering.

Question 9

What information do I need to provide to sign up?

Accepted Answer

You’ll need to provide basic account details such as your name, email, and credit card information.

Question 10

Is email verification required to start using the platform?

Accepted Answer

Yes. Email verification is required for security purposes. After verification, you’ll be redirected to the CMP application to begin onboarding.

Question 11

Can Private Flight handle last-minute catering requests?

Accepted Answer

Yes. Depending on provider availability, our global network and real-time software allow for efficient last-minute orders, supported by local partnerships and a 24/7 operations team.

Question 12

Is the Platform secure?

Accepted Answer

Yes. Private Flight uses industry-leading encryption, a 5-star security-rated infrastructure, Stripe for secure transactions, and GDPR-compliant data protection protocols.

Question 13

Is there an API available for integration?

Accepted Answer

No. Currently, an API is not available, but it may be offered in the near future.

Question 14

When should I provide my payment details?

Accepted Answer

Payment details are only required when placing your first order. All transactions are securely processed via Stripe.

Question 15

What should I do if I don't have the exact budget or aircraft details yet?

Accepted Answer

You don’t need to provide these details during signup. They can be entered later when creating an actual order, as the CMP is designed for flexible, trip-specific needs.

Question 16

How are payment holds handled for orders?

Accepted Answer

Stripe places a temporary hold based on the estimated order value. The final charge is applied once the order is confirmed and priced.

Question 17

Can I delete my account?

Accepted Answer

Yes. You can request account deletion anytime by contacting support. Your data will be permanently removed in compliance with data protection regulations.